Privacy Policy
How Mel One Maintenance handles website, email and phone enquiry information.
Last updated: 30 July 2026
1. Who we are
Mel One Maintenance is the service brand of Mel One Property Maintenance Pty Ltd (ABN 39 666 325 408). This policy explains how we handle personal information received through this website, by email or by phone.
2. Information we may collect
When you contact us, you may provide your name, phone number, email address, suburb, requested service, project details and any photos or other information you choose to include. Website hosting and embedded services may also process limited technical information, such as an IP address, browser type, device information, pages requested and access time.
3. How the enquiry form works
When you select “Send quote request”, the website sends the details you entered to a server-side form endpoint. The enquiry is then delivered to the Mel One contact email using the Resend email service. The website does not provide a public customer account or customer database.
4. How we use your information
We use enquiry information to respond to you, understand the requested work, confirm service availability, prepare or discuss a scope or quote, and communicate about an agreed service. We do not sell personal information.
5. Third-party services
This website uses third-party services for website hosting, email delivery, fonts, embedded maps and technical error reporting. This includes Resend for delivering form enquiries to Mel One. These providers may process information under their own privacy policies. Following a map or other external link takes you to a third-party website that we do not control.
6. Disclosure
We may disclose information to service providers who support our website or communications where reasonably necessary, or where disclosure is required by law. We do not disclose personal information for unrelated advertising purposes.
7. Storage and security
We take reasonable steps to protect personal information. However, no website, email service or internet transmission can be guaranteed to be completely secure. Enquiry records are retained only for as long as reasonably required for the enquiry, business records and applicable legal obligations.
8. Access, correction or deletion
You may ask to access, correct or delete personal information we hold about you, subject to any record-keeping obligations. Contact us using the details below.
9. Changes to this policy
We may update this policy when our website or information-handling practices change. The latest version will be published on this page with its updated date.
10. Contact
Mel One Property Maintenance Pty Ltd
Office: 40 Creek St, Brisbane City QLD 4000